Shipping, Delivery & Returns
Please note: EU shipping is temporarily unavailable due to regulatory changes.
Shipping & Delivery
Dispatch
We post orders every day except Sundays and UK bank holidays. We aim to dispatch the same or the next working day, though at busy times dispatch may take up to five working days or more. When your order is dispatched you will receive an email with a tracking number.
UK delivery
UK delivery is £4, and free on orders over £50. Orders are sent by Royal Mail Tracked 24 and usually arrive within one working day of posting. Parcels over 2 kg may be sent by another courier. We are unable to send Tracked 24 to Jersey, Guernsey, BFPO (military) addresses or Gibraltar.
International delivery rates
International orders are sent by Royal Mail International Tracked or Tracked & Signed. The tables below show the price per parcel by total weight. The exact price for your parcel is also shown at checkout.
France, Ireland, Monaco, Belgium, Denmark, Austria, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
EU destinations in this list are currently unavailable — see the notice at the top of this page. Monaco is unaffected.
| Weight | Price |
|---|---|
| 50g–350g | £10.00 |
| 400g | £6.43 |
| 450g | £6.98 |
| 500g | £6.63 |
| 550g | £6.28 |
| 600g | £5.93 |
| 650g | £5.58 |
| 700g | £5.90 |
| 750g | £5.55 |
| 800g | £5.20 |
| 850g | £4.85 |
| 900g | £4.50 |
| 950g | £4.51 |
| 1000g | £4.16 |
| 1050g | £3.81 |
| 1100g | £3.46 |
| 1150g–1850g | £3.11 |
Belarus, Kazakhstan, Moldova, Norway, Russia, Switzerland, Ukraine, Azerbaijan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan, Albania, Andorra, Armenia, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Iceland, Kosovo, Liechtenstein, Montenegro, North Macedonia, San Marino, Serbia, Turkey, Vatican City
| Weight | Price |
|---|---|
| 50g–350g | £11.00 |
| 400g | £7.50 |
| 450g | £8.20 |
| 500g | £7.85 |
| 550g | £7.50 |
| 600g | £7.15 |
| 650g | £6.80 |
| 700g | £7.25 |
| 750g | £6.90 |
| 800g | £6.55 |
| 850g | £6.20 |
| 900g | £5.85 |
| 950g | £6.25 |
| 1000g | £5.90 |
| 1050g | £5.55 |
| 1100g | £5.20 |
| 1150g | £4.85 |
| 1200g | £5.30 |
| 1250g | £4.95 |
| 1300g | £4.60 |
| 1350g | £4.25 |
| 1400g–1850g | £3.90 |
Germany
Currently unavailable — see the notice at the top of this page.
| Weight | Price |
|---|---|
| 50g–350g | £10.00 |
| 400g | £6.38 |
| 450g | £6.93 |
| 500g | £6.58 |
| 550g | £6.23 |
| 600g | £5.88 |
| 650g | £5.53 |
| 700g | £5.60 |
| 750g | £5.25 |
| 800g | £4.90 |
| 850g | £4.55 |
| 900g | £4.20 |
| 950g | £3.85 |
| 1000g | £3.50 |
| 1050g–1850g | £3.15 |
Canada, Chile, Israel, Japan, South Korea, Philippines, China (International Tracked / Tracked & Signed)
| Weight | Price |
|---|---|
| 50g–450g | £17.10 |
| 500g–650g | £16.50 |
| 700g–950g | £17.25 |
| 1000g–1150g | £17.00 |
| 1200g–1400g | £17.00 |
| 1450g–1850g | £15.70 |
Australia, New Zealand (International Tracked / Tracked & Signed)
| Weight | Price |
|---|---|
| 50g–450g | £18.05 |
| 500g–650g | £17.35 |
| 700g–950g | £19.10 |
| 1000g–1150g | £19.40 |
| 1200g–1400g | £20.50 |
| 1450g–1850g | £20.35 |
USA (International Tracked)
| Weight | Price |
|---|---|
| 50g–450g | £15.50 |
| 500g–650g | £17.35 |
| 700g–950g | £19.50 |
| 1000g–1850g | £23.00 |
Delivery times
UK orders usually arrive within one working day of posting. European parcels usually arrive within 10–15 days, and parcels to the rest of the world usually arrive within 10–15 days. Delivery times are estimates and are not guaranteed. It can take up to 24 hours for tracking information to appear online.
Tracking & missing parcels
Once an order has left our premises, delivery is the responsibility of Royal Mail and the destination postal service, and we cannot be responsible for delays they cause. Royal Mail will only investigate a parcel as lost after set periods have passed: 15 working days (UK), 20 working days (Europe) and 60 working days (rest of the world). We are unable to offer a refund or replacement before these periods have elapsed.
We cannot be held responsible for parcels delayed or returned because an incorrect or incomplete address was provided, or because a parcel was not collected from the sorting office. Where an order is returned to us as undelivered for these reasons, we can resend it once the full postage has been paid again.
Import duties, taxes & customs (international orders)
Orders delivered outside the United Kingdom may be subject to import duties, customs tariffs, taxes or handling fees charged when the parcel reaches the destination country. These charges are set by local customs and postal authorities, are entirely beyond our control, and cannot be estimated by us in advance. They are the sole responsibility of the recipient and must be paid directly to the relevant authorities before the goods are released.
Finest Yarns is not liable for delays, costs or consequences arising from customs processing, inspection or non-payment of these charges. By placing an international order you agree to comply with all import rules and restrictions in the destination country. In the event of a return, refused delivery or seizure by customs, any import duties, taxes or handling fees already paid are non-refundable and cannot be reimbursed or offset by us.
United States: import duties and taxes on goods entering the USA are determined solely by U.S. Customs and Border Protection and the carriers. Recent changes to U.S. import procedures may result in additional or increased charges on entry. These charges are the recipient's responsibility and are non-refundable.
Returns & Refunds
We want you to be delighted with your order. This section explains how returns, cancellations and refunds work, and does not affect your statutory rights as a consumer under UK law.
Your right to cancel (change of mind)
If you are a consumer, under the Consumer Contracts Regulations 2013 you may cancel your order for any reason within 14 days of the day you receive the goods. To cancel, email us at info@finestyarns.co.uk with your order number before those 14 days expire, then return the goods to us within 14 days. Returned goods must be unused and in their original condition and packaging. We will refund the price of the goods and the standard outbound delivery charge within 14 days of receiving the goods back (or your proof of postage, whichever is sooner). The cost of returning the goods to us is your responsibility. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to inspect the item.
Faulty, damaged or incorrect items
If an item arrives faulty, damaged or not as described, you have the right under the Consumer Rights Act 2015 to a refund, repair or replacement. Please email us within 30 days of delivery with your order number and a photograph of the problem. For genuinely faulty items we will also refund your reasonable return postage.
Items that cannot be returned
For hygiene, safety and practical reasons, the following cannot be returned or refunded unless they are faulty:
- Skincare, cosmetics, soaps and other personal-care products once the seal is broken or the item has been opened or used.
- Yarn that has been wound, balled, caked, cut or partially used, and any cut or part-skein lengths.
- Items cut, wound, dyed or made to your specification, and custom or special orders.
- Patterns, digital downloads, books and printed materials once accessed, downloaded or unsealed.
- Gift cards.
- Sale, clearance and final-sale items (your statutory rights for faulty goods still apply).
How to start a return & refunds
Email info@finestyarns.co.uk with your order number and the item(s) you wish to return. Please wait for our confirmation before sending anything back, and keep your proof of postage. Returns travel at your own cost and risk unless the item is faulty; we recommend a tracked service, as we cannot refund items that do not reach us. Approved refunds are issued to your original payment method. Import duties, taxes and customs handling fees are non-refundable in all circumstances.
Contact
Finest Yarns, 44 High Street, Falkirk, FK2 8JL, United Kingdom. Email: info@finestyarns.co.uk