Privacy Policy

Privacy Policy

This Privacy Policy explains how Finest Yarns (“we”, “us”) collects, uses and protects your personal information when you visit or make a purchase from finestyarns.co.uk. Our store is hosted on Shopify Inc., which stores your data on secure servers behind a firewall. By using our website you agree to this policy.

Information we collect

When you place an order or contact us, we collect the information you provide: your name, billing and shipping address, email address, phone number, and order details. When you subscribe to our newsletter we collect your email address. Payment card details are processed securely by our payment providers and are not stored by us; all card processing meets the PCI-DSS standard.

We also automatically collect limited technical information (such as your IP address, device and browser type, and how you use the site) through cookies and similar technologies, in order to operate the store, remember the contents of your cart, and understand how the site is used.

How we use your information

We use your information to process and deliver your orders, provide customer support, handle returns and refunds, prevent fraud, meet our legal obligations, and — where you have agreed — to send you news and offers by email. You can unsubscribe from marketing emails at any time using the link in any email.

Sharing your information

We share your information only as needed to run the store: with Shopify (our platform), our payment providers, and delivery partners such as Royal Mail, and where we are required to do so by law. We do not sell your personal information. Some providers may be located outside the UK/EEA; where that is the case, appropriate safeguards are in place for the transfer of your data.

Your rights

Under UK and EU data protection law you have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent where we rely on it. To exercise any of these rights, email info@finestyarns.co.uk. You also have the right to complain to the UK Information Commissioner’s Office (ico.org.uk).

Data retention

We keep your information only as long as necessary for the purposes described here, including to meet legal, accounting and reporting requirements.

Cookies

Our site uses cookies to enable core functions such as your shopping cart and session, and to measure how the site is used. You can control cookies through your browser settings, though disabling some cookies may affect how the site works.

Children

Our store is not directed at children, and we do not knowingly collect information from anyone under the age of majority in their country of residence.

Changes and contact

We may update this policy from time to time; the current version is always shown on this page. For any privacy question, please contact: Finest Yarns, 44 High Street, Falkirk, FK2 8JL, United Kingdom. Email: info@finestyarns.co.uk